2.1 Extract Letters

Reference: Manage Customer Contacts Process Model - Page 1 for the associated business process diagram.

Actor/Role: CC&B

Description: Background batch process calls up each customer contact letter template. Information from letter templates is extracted to letters.

Process Names

•	LTRPRT - Letter Extract

Entities to Configure

•	Collection Event Type

•	Severance Event Type

•	Workflow Event Type

•	Write Off Event Type

•	Letter Template

Available Algorithms

•	CI_LTREX_RPT - Create a letter using a reporting engine

•	LTEX_COL - Create collection event letter extract records

•	LTEX-GEN - Create generic letter extract records

•	LTEX-SEV - Create severance event letter extract records

•	LTEX-WF - Create workflow event letter extract records

•	LTEX-WO - Create write-off event letter extract records